Shipping policy
CURRENT DELIVERY TIMES
If no other deadline is specified in the respective offer, the handover to the respective shipping company (e.g. DHL / UPS) takes place directly after processing by our fulfillment provider Versandmanufaktur in Witten. The agreed delivery time is 48 hours after receipt of the order.
Pre-order: B5 / B6 stainless steel
Orders from 9.4.25, which include a container set B5 stainless steel or B6 stainless steel: Expected shipment from mid-May.
If you would like a partial delivery, please contact us. (Costs for partial delivery: 4,90€ DE, 12,90€ EU)
CURRENT DHL/UPS PARCEL DELIVERY TIMES
| Germany | 2 – 4 working days |
| Europe | 4 – 8 working days |
| USA | 4 – 10 working days |
Non-binding guide values on the part of the CARRIER (DHL & UPS) - Neue Frankfurter GmbH does not guarantee compliance with these guide values.
If items are pre-orders with a later dispatch date, this information can be found directly in the item.
If you have ordered items with different delivery times, we will dispatch the goods in a single consignment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
IF YOU DO NOT WANT TO TAKE ANY RISKS:
HERE you will find our vouchers and gift vouchers.
CUSTOMS AND TAXES
Please note that for deliveries to non-EU countries, additional costs for import duties and taxes may apply. These are not included in the product price or shipping costs and are payable upon receipt of the delivery.
These charges are the responsibility of the recipient, as we only charge the shipping fee for the packages. Detailed information can be obtained from your country's customs office.
PAYMENT AND SHIPPING
The following conditions apply:
Delivery is available within Germany and to the following countries: Austria, France, Italy, Luxembourg, Netherlands, Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary.
SHIPPING COSTS (including VAT)
Germany (DHL): €4.90
EU (DHL): €12.90
Orders over €250 are shipped free of charge within Germany and the EU.
SHIPPING COSTS SWITZERLAND:
| Weight |
Costs |
Weight | Costs |
|---|---|---|---|
| 0.00 – 4.99kg | €29.90 | 15.00 – 19.99kg | €49.90 |
| 5.00 – 9.99kg | €39.90 | 20.00 – 24.99kg | €54.90 |
| 10.00 – 14.99kg | €44.90 | from 25kg | €64.90 |
SHIPPING COSTS UK:
| Weight | Costs | Weight | Costs |
|---|---|---|---|
| 0.00 – 4.99kg | €24.90 | 15.00 – 19.99kg | €24.90 |
| 5.00 – 9.99kg | €24.90 | 20.00 – 24.99kg | €24.90 |
| 10.00 – 14.99kg | €24.90 | from 25kg | €24.90 |
SHIPPING COSTS USA/WORLD:
| Weight | Costs | Weight | Costs |
|---|---|---|---|
| 0.00 – 0.99kg | €29.90 | 16.00 – 16.99kg | €92.90 |
| 1.00 – 1.99kg | €36.90 | 17.00 – 17.99kg | €94.90 |
| 2.00 – 2.99kg | €42.90 | 18.00 – 18.99kg | €96.90 |
| 3.00 – 3.99kg | €47.90 | 19.00 – 19.99kg | €98.90 |
| 4.00 – 4.99kg | €53.90 | 20.00 – 20.99kg | €98.90 |
| 5.00 – 5.99kg | €56.90 | 21.00 – 21.99kg | €109.90 |
| 6.00 – 6.99kg | €59.90 | 22.00 – 22.99kg | €109.90 |
| 7.00 – 7.99kg | €63.90 | 23.00 – 23.99kg | €114.90 |
| 8.00 – 8.99kg | €66.90 | 24.00 – 24.99kg | €114.90 |
| 9.00 – 9.99kg | €72.90 | 25.00 – 25.99kg | €124.90 |
| 10.00 – 10.99kg | €79.90 | 26.00 – 26.99kg | €124.90 |
| 11.00 – 11.99kg | €82.90 | 27.00 – 27.99kg | €134.90 |
| 12.00 – 12.99kg | €84.90 | 28.00 – 28.99kg | €134.90 |
| 13.00 – 13.99kg | €86.90 | 29.00 – 29.99kg | €144.90 |
| 14.00 – 14.99kg | €89.90 | from 30kg | €144.90 |
| 15.00 – 15.99kg | €91.90 |
MEMBERS OF THE US Military: We do not ship to APO adresses - please provide an alternative shipping address!
- Prepayment by bank transfer
- Payment by credit card
- Payment by invoice (via Klarna)
- Payment by installment(via Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment via Google Pay
- Payment via Apple Pay
Via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card
- Payment via ‘Pay later’
Via Stripe:
- Payment by credit card
- Payment via Apple Pay
- Payment via Google Pay
Further details on payment:
If you pay by credit card (without using a payment service provider), your credit card account will be debited when the contract is concluded.
Gestaltung & Vertrieb GmbH
IBAN: DE15 5005 0201 1247 6455 90
BIC: HELADEF1822
Frankfurter Sparkasse
